The skills and knowledge acquired in Microsoft Outlook 2013 - Level 2 are sufficient to be able to manage and organise your e-mail, schedule meetings with colleagues, manage your contact information, create task requests for others to perform and much more.

At the completion of this course you should be able to:

• effectively edit email messages
• organise and work with mail folders and use quick steps
• use the search facilities to locate messages and other Outlook items
• work with message views
• create and work with colour categories
• create and use rules to manage your email messages
• use many Outlook features as you work with email messages
• schedule appointments and events in your calendar
• schedule meetings using Outlook
• monitor and manage your contacts within Outlook
• create and work with task requests